I do not remember the code/PIN/password of the idCAT Certificate

At the Registration Entity, when you apply for the idCAT Certificate, they make you enter a “personal code” that only you know .

If now, when downloading the certificate, you do not remember it:

• • There is no way to recover it (it's done this way for security: only you know it )
  • You have 10 attempts over 90 days
  • If you do not remember, you must request a new idCAT Certificate in person at a idCAT Registration Entity and be sure to indicate a personal code that is easy for you to remember.

You will find this code at:

• • The delivery slip that was given to you at the Registration Entity idCAT
  • The email received with instructions to download and install the certificate.
  • You can recover it by following the steps in the FAQ How to recover the management code of the idCAT Certificate .

Note: If you obtained the idCAT certificate before September 13, 2023 , you will find this code named "download code" .

When you install the idCAT Certificate you have the option of adding a PIN for use that will be requested every time you want to identify yourself or sign with the certificate. You must bear in mind that:

• • This PIN is optional and by default the certificate is not installed with a PIN.
  • The code you enter cannot be recovered, it is important that it is a secure code, but that you can easily remember.
  • In case you forget it:
    • • If you saved the certificate file when you downloaded it, just install it again without a PIN or with a new one that you can easily remember.
      • If you do not have the original file, you must request a new idCAT Certificate in person at a idCAT Registration Entity.

If you have exported or backed up your idCAT Certificate, you will have set a password to protect the certificate.

• • If you don't remember it , and you still have access to the computer where you have it installed, make a new export by entering a password that you can easily remember.
  • If you can't do a new export (e.g. you no longer have the computer it was installed on), you should keep in mind that:
    • • Attempts are infinite and no blocking
      • Password cannot be recovered (it's between you and your computer)
      • If you cannot remember it, you must request a new idCAT Certificate in person at a idCAT Registration Entity.