The most typical errors when downloading the idCAT are:
"No certificate found pending download with this data" | Review the data entered:
Be careful with upper and lower case. If the data is correct, it is because you are trying to download the idCAT for the second time and you no longer have anything pending. |
"Your certificate has already been downloaded..." | This message is because you are trying to download the idCAT for the second time and you no longer have anything pending. |
| "The document code and/or personal code you entered are incorrect" | The document code is on the delivery slip and is a set of letters and numbers, check the upper and lower case. The personal code cannot be recovered . To obtain a new one, you will have to go to the idCAT Registration Entity to request a new issue. |
| "Code 7002: Error contacting the CA" | Please try again later because there was a temporary connection problem. |
| "Error Code 2020" | This error appears when you are downloading the certificate and under any circumstances; kind of micro blackout or your antivirus has stopped it, the download is corrupted. However, in some cases, you can find the file on your computer, otherwise, since the download cannot be repeated, you will have to request a new issue from an idCAT Registration Entity. |
| "The certificate was not generated from this machine" | This error appears when you have already downloaded the idCAT and are trying again. Since the idCAT can only be downloaded once, if you do not have the file, you will have to request a new issue from an idCAT Registration Entity. |
On the idCAT YouTube Channel you have the video of the download of the certificate.